Terms of Service
These terms are between Incolo Systems Private Limited ("we") and the business that signs up ("you").
The service
We provide an assistant that replies to your customers on your WhatsApp Business number using only the information you give us (menu, prices, policies and answers). It asks you when it does not know something, and you confirm every order. You are responsible for the accuracy of your information, your prices, your products and services, and for fulfilling orders.
Starting and stopping
You can pause the assistant (STOP BOT with your PIN, or the portal), stop everything at once (emergency stop, confirmed with an email code), start it again (START BOT, START ALL, or the portal), take over any single chat, or disconnect your WhatsApp number at any time. You can stop using the service whenever you want from Billing; you can download your data for 30 days after that, then it is deleted. You can start again within those 30 days with everything as you left it.
Plans, chats and payment
A one-time onboarding fee of ₹99 (including GST) and a monthly plan (plus GST at 18%) apply. A chat is one customer in one 24-hour period, with a fair-use limit of 100 messages; beyond that the chat counts again. Your own messages, alerts, reminders and demo chats are not counted. Extra chats are billed on the next invoice at your plan's rate. Payment is by UPI to our account; the plan starts when we verify the payment. Plans run for 30 days. If a renewal is not paid, the assistant keeps working for 7 more days, then customers receive only a short holding message.
Free trial and refunds
The 7-day free trial starts when you go live and covers up to 300 chats. See the Refund and Cancellation Policy.
You must follow WhatsApp's Business and Commerce policies. The assistant replies only within WhatsApp's 24-hour customer service window. Meta's own charges for messages outside that window, if any, are between you and Meta.
Acceptable use
No unlawful, misleading or harmful products, content or messages; no spam; no attempts to access other businesses' data.
Liability
We take reasonable care to run the service reliably and securely. To the extent the law allows, our liability is limited to the fees you paid in the three months before the claim.
Complaints and grievances
Contact our grievance and support desk: phone 9920323832, email business@incolosystems.com (10 am - 6 pm IST, Monday to Saturday). We acknowledge complaints within 24 hours and resolve them within 15 days.